1. Privacy Notice
This Privacy Notice describes how Elevia Labs collects, uses, shares, safeguards, and retains personal information in the course of commercial activity, including through our website, inquiries, service discussions, and related digital interactions.
2. Who we are
Elevia Labs is based in Canada and founded by Canadians. We design decision intelligence infrastructure, digital platforms, dashboards, governance workflows, AI strategy systems, management systems, and related reporting and operating environments for organizations that need clearer oversight and better execution.
We are responsible for the personal information under our control and aim to apply accountability, openness, and practical safeguards across our operations.
3. Scope
This notice applies to personal information collected through our website, contact forms, direct outreach, service discussions, newsletter or thought-leadership signups, analytics tools, and other commercial interactions with Elevia Labs.
4. Information we collect
- Contact details: such as name, business email, organization name, role, and phone number where provided.
- Business inquiry details: such as project interests, platform goals, reporting needs, governance priorities, and information you choose to include in messages or submissions.
- Technical information: such as IP address, browser type, device identifiers, approximate geolocation, and system logs.
- Usage and analytics information: such as page views, session behavior, traffic sources, and engagement signals collected through cookies or similar technologies.
- Communication preferences: such as marketing preferences, event interests, subscription choices, and consent records.
5. How we use information
- To respond to inquiries, schedule meetings, and prepare relevant follow-up.
- To evaluate potential service needs and tailor proposals or capability discussions.
- To operate, secure, and improve our website and digital infrastructure.
- To measure content performance, user experience, and site reliability.
- To send commercial electronic messages where permitted by law and consistent with your choices.
- To meet contractual, legal, regulatory, audit, and security obligations.
6. Legal and consent basis
Where required, we seek meaningful consent for the collection, use, or disclosure of personal information. In other cases, we may rely on reasonable and lawful business purposes, contractual necessity, legal obligations, fraud prevention, network security, or other bases permitted under applicable Canadian law.
You may withdraw consent, subject to legal or contractual limits and reasonable notice, where consent is the basis for processing.
7. Cookies and similar technologies
We may use cookies, pixels, local storage, and related tools to operate our site, remember preferences, measure performance, and understand engagement. Where these technologies collect, use, or disclose personal information, we aim to present clear notice and request meaningful consent where appropriate.
More detail is available in our Cookie Declaration.
8. When we share information
We may share personal information with service providers or professional advisors who help us operate responsibly, including hosting, analytics, communications, scheduling, security, or legal and accounting support. We may also share information:
- when necessary to provide requested services or respond to an inquiry;
- when required or permitted by law, court order, or regulatory process;
- to investigate misuse, security incidents, fraud, or other harmful activity; or
- in connection with a potential business transaction, subject to appropriate protections.
9. International processing and service providers
While Elevia Labs is based in Canada, some trusted service providers may process information outside your province or outside Canada. Where that happens, information may be subject to the laws of the jurisdiction in which it is processed. We aim to use providers with appropriate security and confidentiality commitments.
10. Data retention
We retain personal information only as long as reasonably necessary for the purposes described in this notice, to maintain business records, to support legitimate commercial follow-up, or to satisfy legal, contractual, accounting, or security requirements.
11. Safeguards
We use administrative, contractual, technical, and organizational safeguards appropriate to the sensitivity of the information, including access controls, reasonable role-based restrictions, reputable hosting and infrastructure practices, and internal confidentiality expectations. No system can guarantee absolute security.
12. Your rights and choices
Subject to applicable law, you may request access to personal information we hold about you, ask for correction of inaccuracies, withdraw consent where applicable, or ask questions about our privacy practices. If you are in Quebec, we also aim to support clear confidentiality-policy disclosure where personal information is collected through technological means.
13. Commercial communications
When we send commercial electronic messages, we aim to follow Canadian anti-spam expectations, including identification of Elevia Labs, clear contact information, and an unsubscribe mechanism where required. You can opt out of marketing messages at any time using the link in the message or by contacting us directly.
14. Children’s privacy
Our website and services are intended for business audiences and are not directed to children. We do not knowingly collect personal information from children through this site for commercial purposes.
15. Updates
We may update this Privacy Notice from time to time to reflect legal, operational, or platform changes. We will post the revised version on this page and update the “Last updated” date.
16. Contact
For privacy questions, access or correction requests, consent questions, or complaints about our handling of personal information, please contact Elevia Labs through our Get in touch page and identify your request as a privacy matter.